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An Update for our SFERS Community Regarding the COVID-19 Virus (Coronavirus)

Published: September 1, 2020

The SFERS office will remain closed to the public until further notice. The SFERS Management continues to take proactive steps to ensure the wellbeing of our staff and our members. Your benefits will not be impacted, and we will continue to provide the service you have come to expect.

Check back regularly, or call the SFERS emergency information number at 1-877-91-SFERS (1-877-917-3377), as we will be providing updates as this situation evolves. We have also created a special resources section to help you access important information on the COVID-19 pandemic.  See INFORMATION ABOUT COVID-19 section below.

RETIRED MEMBERS:  We want to reassure you that pension benefits will continue to be paid on time.

ACTIVE MEMBERS:  SFERS is conducting retirement counseling appointments by phone. If you have an appointment scheduled, a SFERS staff member will contact you a few days before your appointment to confirm.

If you will be retiring within the next three months, please send an e-mail to [email protected] to schedule a retirement counseling appointment. Someone from our office will respond to you within two business days.

If you plan to retire more than three months from now, log in to the member portal on the SFERS website: to schedule a retirement counseling appointment.

NEW SFERS MEMBERS: will be enrolled by mail.  Contact us after May 1, 2020 to request a New Member Enrollment packet.

RETIREMENT WEBINARS: Webinars are being offered by videoconference. Please check the website under “Resources” for dates and registration instructions..


The spread of COVID-19 has impacted global markets over the short term.  SFERS is a long-term investor and we think in terms of decades – not days, weeks or months.  The SFERS investment portfolio is broadly diversified in order to respond to periods of market volatility and uncertainty.  SFERS has a very talented investment team and they have redoubled their efforts to protect the SFERS Trust assets during this uncertain time.  Our members’ promised retirement benefits continue to be secure.


California is issuing daily updates about the status of COVID-19 in our state.  Find information about the disease and how to protect yourself on the California Department of Public Health COVID-19 webpage:  Read more on how to protect yourself and others at the Centers for Disease Control and Prevention website: