Contact Us

This is your SFERS! We are here to assist you. Our office is open by appointment only for limited services. Please contact us using any of the following methods:

[email protected]
e-mail is the best way to reach us to:

  • Ask general questions about your pension benefits
  • Request forms and instructions, such as updating your beneficiary, terminating employment with the City, or changing tax withholding from your pension
  • Schedule a retirement counseling session, if there are no slots available through the appointment scheduler in your secure member portal at
  • Make an appointment to have your signature witnessed on a SFERS form that requires a notary or to use a computer to access your secure member portal

SFERS staff will respond to your e-mail in 1 to 3 business days.

Member Portal and Website Support:
[email protected]
Log-in to your secure member portal at to:

Active Members Retired Members
Schedule your retirement counseling or service purchase (buy back) session
View and print your Annual Statement View and print your 1099R and advice notice
Obtain an account balance verification letter Obtain a pension verification letter
Update your e-mail address or phone number Update your mailing address
Opt out of mailing of your annual statement Opt out of mailing of your advice notice

Media Inquiries:

[email protected]

Telephone Numbers
Call our main telephone number for recorded information and to leave a message. SFERS staff will respond to your message in 3 to 5 business days.
(415) 487-7000
1-888-849-0777 (toll free)

Replace a Lost/Missing Check or Initiate/Change Direct Deposit
(415) 487-7039

Report the Death of a SFERS Member
(415) 487-7044

Forms and Documents
To return completed forms and documents to SFERS:

  • Mail to 1145 Market Street, 5th Floor, San Francisco, CA 94103, or
  • Deliver to the secure drop box in the elevator lobby of the 6th floor of 1145 Market Street. The drop box is accessible Monday through Friday from 8:00 a.m. until 4:30 p.m.

San Francisco Deferred Compensation Plan
For questions about your deferred compensation account or to enroll in the plan, visit or call (415) 487-7500

The San Francisco Retirement System is located on Market Street between 7th & 8th Streets, across from United Nations Plaza.

Customized Driving Directions and Map (Mapquest)

Wheelchair accessible parking is located in the vicinity of 1145 Market Street at Civic Center Plaza. Accessible MUNI lines are available at the intersections of Market Street and Civic Center/UN Plaza and Market and 8th Streets. The closest BART station is Civic Center Station.

How Do I…?