Contact Us

This is your SFERS! We are here to assist you. Our office is open BY APPOINTMENT ONLY for limited services. please contact us using any of the following methods:

Email

Contact us by email: [email protected]

E-mail is the best way to reach us to:

• Ask general questions about your pension benefits
• Request forms and instructions, such as updating your beneficiary, terminating employment with the City, or changing tax withholding from your pension
• Schedule a retirement counseling session, if there are no slots available through the appointment scheduler in your secure member portal at mysfers.org
• Make an appointment to have your signature witnessed on an SFERS form that requires a notary or to use a computer to access your secure member portal

Please allow up to 3 business days for a reply.

Website Support

[email protected]

Media Inquiries

[email protected]

Telephone Numbers

Call our main telephone number for recorded information and to leave a message. Please allow 3 to 5 business days for a reply.

General Information

• (415) 487-7000
• 1 (888) 849-0777 (toll-free)

Death Notification

• (415) 487-7044

Replace a Lost Check or Initiate/Change Direct Deposit

• (415) 487-7039

Deferred Compensation

• (415) 487-7500

Forms and Documents

To return completed forms and documents to SFERS

• Mail to: 1145 Market Street, 5^th Floor, San Francisco, CA 94103, or
• Deliver to: secure drop box in the elevator lobby of the 6^th floor of 1145 Market Street. The drop box is accessible Monday through Friday from 8:00 a.m. until 4:30 p.m.

San Francisco Deferred Compensation Plan

For questions about your deferred compensation account or to enroll in the plan, visit sfdcp.org or call (415) 487-7500.

Location

The San Francisco Retirement System is located on Market Street between 7th & 8th Streets, across from United Nations Plaza.

Wheelchair-accessible parking is located in the vicinity of 1145 Market Street at Civic Center Plaza. Accessible MUNI lines are available at the intersections of Market Street and Civic Center/UN Plaza and Market and 8th Streets. The closest BART station is Civic Center Station.