Introduction to MySFERS
Join our online member-only community, mySFERS! Logging in is simple, secure and offers 24/7 access to:
- Individual member account data
- Benefit Calculators (for active members)
- Pension/Balance Verification
- Account Statements
- SFERS Forms…and more
Let’s Get Started
You have two ways to securely access MySFERS:
- The SFERS website
- “MyApps” via the City’s Employee Gateway
Both access points allow you to log in to MySFERS using your unique City-issued DSW number and your network password.
From the SFERS website Home page, click on “Access MySFERS”. Or, from the SF Employee Gateway, click on “MyApps Portal”. Whichever one you choose, you will be directed to the SF Employee Gateway log-in page.
On the SF Gateway login page, enter your DSW # and your network password in the fields provided, then click on “Agree & Sign in”. If you don’t have, or you don’t remember your DSW #, select “First time registration for Retirees, City College or SFUSD” at the bottom of the log-in box and follow the instructions as prompted.
After you enter your login credentials and click on “Agree & Sign in”, you will receive a secure code by text (or email if you chose “email” as your preferred communication method). Enter that code in the field labeled “Secure Code”, then click on “Verify”. You will be directed to the MyApps screen.
From the MyApps screen, click on the “mySFERS” button. If you see the following message:
“We are unable to find an account matching the DSW number and password you entered. Please make sure you have entered this information correctly.
This means we do not have an account for you. If you are new to SFERS it may take up to 30 days to set up your account. Please try logging in again 30 days after your membership enrollment date. If you believe you have received this message in error, contact [email protected] for assistance.
Enter a Valid Email Address and Cell Phone Number
In the pop-up screen, enter or verify your email address and cell phone number in the fields as indicated. Your email should be a unique, personal email address that you do not share with another member, such as a spouse.
Providing your phone number is optional, yet we encourage you to include it as an added level of security. SFERS will use your email and phone number for communication purposes only.
If you are a returning user, review and if desired, edit the email and/or cell phone number displayed, which are the email/cell phone number associated with your account.
Know Your Rights and Restrictions
Protecting our members is our highest priority. Click on the link to read and acknowledge the SFERS Disclaimer and Privacy Statement. These disclosures provide information about your rights and restrictions as a member of mySFERS. Check the box confirming you agree with the SFERS Disclaimer and Privacy Statement. This step is required to access mySFERS.
Complete the Log in Process
Click on “Confirm” at the bottom of the information box to complete the login process. That’s it! You are now logged in to your mySFERS account. Welcome to mySFERS!
If you experience problems during the login process or after you are logged into mySFERS, contact [email protected] for assistance.